Jenna Jacket in Black
$79.00or make 4 interest-free payments of $19.75 fortnightly with More info
Out Of Stock!
We will notify you when this product becomes available.
Colour: Black w/Gold Buttons
Model: Size 6/XS | True To Size, however if you are in between sizes or larger in the bust and arms we recommend going up a size.
SIZE 6/XS: Sleeve 60cm, Length 64cm, Shoulder 34cm, Bust 76cm
SIZE 8/S: Sleeve 61cm, Length 65cm, Shoulder 35cm, Bust 80cm
SIZE 10/M: Sleeve 62cm, Length 66cm, Shoulder 36cm, Bust 84cm
SIZE 12/L: Sleeve 63cm, Length 67cm, Shoulder 37cm, Bust 88cm
SIZE 14/L: Sleeve 64cm, Length 68cm, Shoulder 39cm, Bust 92cm
Kim from @kimstyleme is a size 6/XS.
Her stats: Height 164cm, Waist 64cm, Hips 86cm, Bust 88cm
Structured blazer with fitted sleeves and gold detail buttons. Fully lined. Does not have stretch.
Please Note: Colour may slightly vary due to photography or your monitor lighting.
HOW DO I CONTACT CUSTOMER CARE?
You can email email@example.com or fill in our Contact Form. We will try our best to respond within 24 hours.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, Paypal and Afterpay.
IS IT SAFE TO PAY WITH MY CREDIT CARD ON HANELLEI?
We use the safest and most secure payment gateway in the industry in eWay and PayPal to process all credit card payments. Our shopping cart is PCI Compliant and 128-bit SSL certified. It has the same level of encryption as the large banks, your SSL keeps your information secure at all times. For more information see our Payment and Security Policy.
WILL I RECEIVE A CONFIRMATION EMAIL AFTER I PLACE AN ORDER?
Yes, you will receive an email confirmation after placing your order to confirm that we have received your order. If for some reason, you did not receive an email, please check your spam folder first before emailing firstname.lastname@example.org
WILL I RECEIVE A NOTIFICATION EMAIL ONCE MY ORDER HAS BEEN SHIPPED?
Yes, you will receive an email notifying you that your order has been shipped.
I JUSTED PLACED AN ORDER WHEN WILL IT BE SHIPPED?
We require 1-2 business days to process your order.
Order placed before 1pm Monday to Thursday will be posted out the same day. Orders placed after 1pm will be sent out the following day.
Orders placed on Friday's after 1pm will be sent out on the following Monday.
CAN I CHANGE SOMETHING ON MY ORDER AFTER IT HAS BEEN PLACED?
If you need to change or cancel your order, please email email@example.com immediately. We are generally able to change your order unless it has already been shipped.
I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
Unfortunately we cannot add items to an existing order. A separate order must be made.
WHAT IF A PRODUCT I WANT IS SOLD OUT?
If you find that the item you are after is sold out it is unlikely to be made available again. However a notify me option is available. If we receive a high volume of requests we will try our best to restock the item. Some items may be re-ordered therefore the pre-order option will be available.
I JUST PLACED AN ORDER BUT I WANT TO CANCEL IT?
Unfortunately once you have placed your order we cannot cancel it. We can only issue you a credit note.
WHAT IS A PRE-ORDER?
A pre-order is when an item is currently out of stock but we have made a special order from the manufacturer already and we can expect it to come into stock within a certain timeframe. Once we receive the stock we will send the item(s) out to you as soon as possible. Available items ordered together with PRE-ORDERED stock will be sent out together when pre-ordered stock is available.
WHAT DOES UNFULFILLED & FULFILLED MEAN?
When your order is still being processed the status will be 'Unfulfilled'. When your order has been posted the status will show 'Fulfilled'.
I ENTERED A DISCOUNT CODE AND IT DIDN'T WORK
The discount code may be expired or you did not click APPLY next to where you entered the code.
SHIPPING AND TRACKING
HOW DO I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
If you need checked out with an incorrect dress, please email firstname.lastname@example.org immediately. We are able to change the shipping address unless it has already been shipped.
DO YOU SEND TO PO BOXES?
Yes we can post to PO Boxes in Australia and New Zealand.
WHEN WILL MY ORDER BE SHIPPED?
Most orders ship within 1-2 days of payment, except for pre-orders. Shipping times may vary due to the availability of merchandise. Orders are not shipped on the weekends or holidays.
CAN I TRACK MY ORDER?
Yes! Australian customers can track your order via Australia Post and Fastway Couriers. You can also check your order confirmation for postage tracking details.
MY ITEMS HAVEN'T ARRIVED YET. WHAT DO I DO?
If you have not received your order within 4 working days (QLD/NSW/VIC/SA/ACT), 7 working days (WA/TAS), 14 working days (International) please email us email@example.com immediately.
RETURN AND EXCHANGES
CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?
Unfortunately, all final sale items cannot be returned or exchanged. Please refer to our Returns Policy.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Returns are generally processed within 5 days of receiving your return. Please refer to our Returns Policy.
DO I NEED TO USE MY STORE CREDIT IN ONE TRANSACTION?
No, you do not need to use your Hanellei credit in one transaction. If you do not use the total amount, your credit balance will update and you can use the remaining balance at a later date.
HOW LONG IS MY STORE CREDIT VALID FOR?
Your Henellei store credit does not have an expiry date.
I AM AN INTERNATIONAL CUSTOMER, CAN I RETURN ITEMS?
Yes you can return your items for a online credit note only. Unfortunately you cannot exchange for other items unless you are willing to cover all postage costs please contact us at firstname.lastname@example.org with your request.
DO YOU HAVE A STORE LOCATION?
We are an online store only.
As our clothing is constructed by various designers and labels, we try our best to show the true fit of clothing on our models and also include their sizing in the product description. Actual colours of the clothes are shown to the best of our ability. Colours may show slightly different on other screens.
Please read the fit description in the product details. We will also suggest if there are any sizing differences in the product description. This size chart is based on an average sizing, this is not the definite sizing of a garment.Please note:
- Size chart is in both CM and INCHES.
- Measurements of the models shown wearing the garments are written in the product description.
- Measurements may vary 1-2cm due to manual measuring.
If you would like to receive information on the fit or shape of an item, please fill in our contact form or email us at email@example.com
Hanellei delivers worldwide using Australia Postal Service and DHL Express Courier.
Please allow 1-3 business days for preparation of your order. Once your order is ready it will be dispatched immediately.
- The time frames below are estimated only and will depend on your location. Delivery may take longer if you live outside of the metropolitan area of major cities and during peak seasons such as Christmas, New Years and public holidays.
- Orders placed after 11am Monday to Thursday will be posted the following day.
- Orders placed after 11am on Fridays (Brisbane, QLD, GMT+10) and on the weekend will not be processed until the following Monday.
- We deliver to residential & business addresses. Please provide your company name if delivered to your work address.
- Postage & discount codes will be added at the last stage of checkout which is after going through the PayPal process.
- Available items ordered together with PRE-ORDERED stock will be sent out together when pre-ordered stock is available.
We send all orders regular delivery via Australia Post (2-5 business days) within Australia with signature on delivery for extra security. Parcels will not be left without a signature, even if requested.
$8 Flat rate for orders $75 and under. Regular delivery 2-5 business days.
- Orders $75 and over qualify for free regular delivery 2-5 business days.
- Deliveries to Tasmania, Northern Territory, Western Australia and other remote areas may take up to 7 business days.
- Express delivery is available at an extra fee, price varies depending on size of goods. Delivery 1-2 business days.
PLEASE NOTE: Extra cover option (insurance) is available at nominal fee upon request for express delivery. We recommend adding this option on orders equal to $100 or more. Contact Hanellei for details before payment if this option is preferred. For further information go to Australia Post website here.
Please allow 2-5 days for your order to be dispatched as we have set courier pickup days.
Delivery to New Zealand is a flat rate of $15 AUD via Australia Post:
Express Courier International (Estimated 2-5 business days) with tracking and signature on delivery.
We ship to the following countries from $20 AUD via DHL Express (2-5 business days) with tracking and signature on delivery:
North America (United States, Canada, Mexico)
Europe and UK
Asia Pacific (China, Japan, Hong Kong, Singapore & more)
*Specific rates for all other countries will automatically be calculated at checkout. Shipping may take 2-10 business days depending on location.
IMPORTANT PLEASE NOTE:
- Business days do not include weekends or national public holidays.
- A signature is required upon delivery for all express international shipments. PO Boxes will not be accepted. If you enter a PO Box address your order will be delayed from shipment while we organise an alternate address with you.
- In the event where a parcel is not claimed by the receiver and it is returned back to us (the sender) an extra delivery charge will apply for its return. This charge will be deducted from the full order amount when a online credit note is being issued.
- International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the receiver. This is out of our control and it is your countries import policy.
- If you live outside a metropolitan area delivery may take longer than the estimated delivery time.
- Extra insurance cover option is available upon request. Contact firstname.lastname@example.org for details before making payment if this option is preferred.
- If your country is not listed in the search box at the checkout please contact us at email@example.com
Countries we do not ship to:
Burma/Myanmar, South Africa, North Korea, Syria, Zimbabwe, Balkans, Sudan, Somalia, Lebanon, Belarus, Cote d'Ivoire, Liberia, Iraq, Democratic Republic of the Congo, Cuba, Iran, Libya, Ukraine, Nicaragua, Sudan, Serbia, Algeria, Oman, Montenegro, Yugoslavia and Tunisia.
INTERNATIONAL DELAYS, CUSTOMS DUTIES & TAXES
International customers may be required to pay sales tax, duty and/or Customs charges. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Hanellei is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact your local customs offices for more information regarding taxes and duties in your country prior to placing your order.
Calculate an estimate customs fee through here Import Duty Tax Rates Calculator
All prices listed on our site are in Australian dollars, and charged in Australian dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:
XE.com – Foreign Exchange Rate Calculator here
POLICY & TERMS
- We are not responsible for lost or stolen parcels or packages delayed in transit. It is the customers responsibility to contact their local postal office.
- Customers must provide complete and accurate details when making purchases. We are not liable for an incorrect delivery address being given at the time of purchase. If an order is returned to Hanellei due to an incorrect delivery address having been given by a customer, the cost associated with correcting and re-shipping the order is the responsibility of the customer.
- Once your order has been placed, it has therefore begun to be processed & no amendments nor cancellations can be made. We are not able to combine orders, nor make any changes during this time. (Changes to delivery address can be made if we are contacted immediately at firstname.lastname@example.org)
- Deliveries are sent without Signature on delivery. If a delivery is attempted whilst no one is home Australia Post may leave your parcel in a secure location. Please ensure your items are delivered to a secure address or an address in which there will be someone available to receive the parcel.
- We cannot accept responsibility for missing parcels which have been deemed as ‘successfully delivered’ by Australia Post.
- We are not responsible for any delays in International deliveries which are beyond our control. This may include delays made by unforeseen weather conditions, a country's local taxes, duties or customs clearance procedures or peak season.
- If a customer error in shipping address is made during the checkout process e.g. incorrect or incomplete address, Hanellei reserves the right to charge a reshipment fee of $10 AUD for Australian orders and $30 AUD for international orders (standard international shipping).
- The shipping cost for orders is non refundable.
- International shipping costs that Hanellei provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by Hanellei.