Hanellei delivers worldwide using Australia Postal Service and DHL Express Courier.
Please allow 1-2 business days for preparation of your order. Once your order is ready it will be dispatched immediately.
- The time frames below are estimated only and will depend on your location. Delivery may take longer if you live outside of the metropolitan area of major cities and during peak seasons such as Christmas, New Years and public holidays.
- Orders placed after 2pm Monday to Thursday will be posted the following day.
- Orders placed after 2pm on Fridays (Brisbane, QLD, GMT+10) and on the weekend will not be processed until the following Monday.
- We deliver to residential & business addresses. Please provide your company name if delivered to your work address.
- Postage & discount codes will be added at the last stage of checkout which is after going through the PayPal process.
PRE-ORDERSAvailable items ordered together with pre-ordered items will be sent out together when pre-ordered items are available.
We send all orders regular delivery via Australia Post (2-5 business days) within Australia with signature on delivery for extra security. Parcels will not be left without a signature, even if requested.
- $8 Flat rate for orders $75 and under. Regular delivery 2-5 business days.
- Orders $75 and over qualify for free regular delivery 2-5 business days.
- Deliveries to Tasmania, Northern Territory, Western Australia and other remote areas may take up to 7 business days for regular delivery.
- Express delivery is available at an extra fee, price varies depending on size of goods. Delivery 1-2 business days to QLD/NSW/VIC/SA/ACT and 2-3 business days delivery to TAS/NT/WA.
PLEASE NOTE: Extra cover option (insurance) is available at nominal fee upon request for express delivery. We recommend adding this option on orders equal to $100 or more. Contact Hanellei for details before payment if this option is preferred. For further information go to Australia Post website here.
Please allow 2-5 days for your order to be dispatched as we have set courier pickup days.
Delivery to New Zealand is a flat rate of $15 AUD via Australia Post:
Express Courier International (Estimated 2-5 business days) with tracking and signature on delivery.
We ship to the following countries from $20 AUD via DHL Express (2-5 business days) with tracking and signature on delivery:
North America (United States, Canada, Mexico)
Europe and UK
Asia Pacific (China, Japan, Hong Kong, Singapore & more)
*Specific rates for all other countries will automatically be calculated at checkout. Shipping may take 2-10 business days depending on location.
IMPORTANT PLEASE NOTE:
- Business days do not include weekends or national public holidays.
- A signature is required upon delivery for all express international shipments. PO Boxes will not be accepted. If you enter a PO Box address your order will be delayed from shipment while we organise an alternate address with you.
- In the event where a parcel is not claimed by the receiver (customer) and it is returned back to us, an extra delivery charge will apply for its return. This charge will be deducted from the customers full order amount when a online credit note is being issued.
- If you live outside a metropolitan area delivery may take longer than the estimated delivery time.
- Extra insurance cover option is available upon request. Contact firstname.lastname@example.org for details before making payment if this option is preferred.
- If your country is not listed in the search box at the checkout please contact us at email@example.com
Countries we do not ship to:
Burma/Myanmar, South Africa, North Korea, Syria, Zimbabwe, Balkans, Sudan, Somalia, Lebanon, Belarus, Cote d'Ivoire, Liberia, Iraq, Democratic Republic of the Congo, Cuba, Iran, Libya, Kenya, Ukraine, Nicaragua, Sudan, Serbia, Algeria, Oman, Montenegro, Yugoslavia and Tunisia.
INTERNATIONAL DELAYS, CUSTOMS DUTIES & TAXES
International customers may be required to pay sales tax, duty and/or Customs charges. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
All Taxes and customs charges are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Hanellei is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact your local customs offices for more information regarding taxes and duties in your country prior to placing your order.
Calculate an estimate customs fee through here Import Duty Tax Rates Calculator
All prices listed on our site are in Australian dollars, and charged in Australian dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:
XE.com – Foreign Exchange Rate Calculator here
POLICY & TERMS
- We are not responsible for lost or stolen parcels or packages delayed in transit. It is the customers responsibility to contact their local postal office.
- Customers must provide complete and accurate details when making purchases. We are not liable for an incorrect delivery address being given at the time of purchase. If an order is returned to Hanellei due to an incorrect delivery address given by a customer, the cost associated with correcting and re-shipping the order is the responsibility of the customer.
- If incorrect details are entered by the customer and their order has already been placed, the customer has to contact firstname.lastname@example.org immediately and provide their correct details. We are generally able to change order details unless it has already been shipped. We are not able to combine orders.
- If a customer error in shipping address is made during the checkout process e.g. incorrect or incomplete address, Hanellei reserves the right to charge a reshipment fee of $10 AUD for Australian orders and $30 AUD for international orders.
- Deliveries are sent with Signature on delivery. If a delivery is attempted whilst no one is home Australia Post and DHL will leave a delivery note and your parcel can be collected at your assigned Australia post office or re-delivery can be made with DHL. We do not leave parcels unattended. Please ensure your items are delivered to a secure address or an address in which there will be someone available to receive the parcel.
- We cannot accept responsibility for missing parcels which have been deemed as ‘successfully delivered’ by Australia Post or DHL.
- We are not responsible for any delays in International deliveries which are beyond our control. This may include delays made by unforeseen weather conditions, a country's local taxes, duties or customs clearance procedures or peak season.
- The shipping cost for orders is non refundable.
- International shipping costs that Hanellei provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by Hanellei.